Welcome to Buzz Inc. ("Buzz," "we," "us," or "our"). These Terms & Conditions (the "Terms") govern your access to and use of our websites located at https://www.buzz.ai, https://dash.buzz.ai, and https://askbuzz.app (collectively, the "Website"), our AI-powered sales automation and conversational platform (including the AskBuzz conversational interface and AI Employee agents), and all related services, features, content, and applications (collectively, the "Services").

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you must not access or use the Services.

1.1 Scope and Customer Types

These Terms apply to two customer types:

• Direct Customers — businesses and individuals purchasing subscriptions directly from Buzz Inc. through buzz.ai or dash.buzz.ai.
• White Label / Reseller Customers — partners who license the Services under their own brand to deliver to their end customers. White Label Customers are additionally bound by Section 7B (Reseller Terms).

References to "Customer," "you," or "your" apply to both types unless a specific section states otherwise.

1.2 Third-Party Platform Disclaimer

IMPORTANT: Buzz Inc. is not affiliated with, endorsed by, or sponsored by LinkedIn Corporation, or any other third-party social media platform (collectively, "Third-Party Platforms"). THIRD-PARTY PLATFORMS DO NOT ENDORSE OR SUPPORT THE USE OF BUZZ INC.'S SERVICES.

YOU ACKNOWLEDGE AND AGREE THAT:

• Using automation tools with Third-Party Platforms may violate their Terms of Service
• Your accounts on Third-Party Platforms may be restricted, suspended, or permanently banned as a result of using our Services
• YOU USE OUR SERVICES WITH THIRD-PARTY PLATFORMS ENTIRELY AT YOUR OWN RISK
• We are not responsible for any actions taken by Third-Party Platforms against your accounts
• You are solely responsible for compliance with all Third-Party Platform terms, policies, and guidelines

1.3 Changes to Terms

We reserve the right to modify, update, or change these Terms at any time without prior notice. Changes become effective immediately upon posting to the Website. Your continued use of the Services after any modifications constitutes acceptance of the revised Terms. We encourage you to review these Terms periodically.

Material changes that affect payment terms, subscription duration, cancellation policies, or the Credit Economy (Section 7A) will be communicated with at least sixty (60) days' notice via email or through the platform, except for per-operation credit cost adjustments which require thirty (30) days' notice as set forth in Section 7A.7.

2.1 Age Requirement

You must be at least 18 years of age to use the Services. By using the Services, you represent and warrant that you are 18 years or older.

2.2 Account Registration

To access certain features of the Services, you must create an account. When registering, you must:

• Provide accurate, complete, and current information
• Provide a valid email address and, for B2B accounts, a valid business domain
• Maintain and promptly update your account information to keep it accurate and complete
• Maintain the security and confidentiality of your login credentials
• Be responsible for all activities that occur under your account

2.3 Account Termination for Inaccurate Information

We reserve the right to suspend or terminate your account if we discover that the information you provided is incomplete, inaccurate, or fraudulent.

2.4 Account Security

You are solely responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account, whether or not authorized by you
• Notifying us immediately of any unauthorized access or security breach

We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.1 Permitted Uses

You may use the Services only for lawful purposes and in accordance with these Terms. You agree to use the Services in compliance with all applicable federal, state, local, and international laws and regulations.

3.2 Prohibited Activities

You agree NOT to use the Services to:

Legal and Regulatory Violations:

• Violate any applicable law, regulation, or legal obligation, including but not limited to: Telephone Consumer Protection Act (TCPA); CAN-SPAM Act; General Data Protection Regulation (GDPR); California Consumer Privacy Act (CCPA); 10DLC/A2P SMS compliance requirements; anti-spam laws of any jurisdiction; telemarketing and consumer protection laws.
• Send communications without obtaining proper prior express written consent from recipients
• Contact individuals on Do-Not-Call lists or who have opted out of communications
• Engage in any form of harassment, stalking, or threatening behavior

Prohibited Content and Activities:

• Upload, post, transmit, or distribute any content that:
  – Is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
  – Infringes any patent, trademark, trade secret, copyright, or other intellectual property rights
  – Contains viruses, malware, spyware, or other malicious code
  – Violates any person's privacy or publicity rights
  – Contains false, misleading, or deceptive information
  – Relates to SHAFT prohibited content (Sex, Hate, Alcohol, Firearms, Tobacco) when using SMS services
• Engage in spamming, phishing, or any form of unsolicited commercial communication
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
• Use purchased lists, scraped data, or contacts obtained without proper consent
• Harvest, collect, or scrape information about other users without their consent

Technical Restrictions:

• Use any robot, spider, scraper, or other automated means to access the Services except as expressly permitted
• Attempt to probe, scan, or test the vulnerability of the Services or breach any security or authentication measures
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services
• Interfere with or disrupt the integrity or performance of the Services or the data contained therein
• Attempt to gain unauthorized access to the Services, other user accounts, or computer systems or networks
• Circumvent, disable, or interfere with security-related features
• Remove, alter, or obscure any copyright, trademark, or other proprietary rights notices
• Use the Services in a manner designed to circumvent metered credit consumption (Section 7A), including but not limited to scripting, batching, or proxying calls to inflate per-operation throughput

Third-Party Platform Violations:

• Violate the terms of service, acceptable use policies, or community guidelines of any Third-Party Platform
• Engage in activities that could result in restrictions or bans of Third-Party Platform accounts
• Use the Services in any manner that violates Third-Party Platform rate limits or API terms

Resale and Unauthorized Use:

• Resell, sublicense, duplicate, reproduce, or exploit any portion of the Services without our express written consent (White Label Customers may resell ONLY under a separately executed Reseller Agreement and subject to Section 7B)
• Use the Services to provide services to third parties for any commercial purpose other than your own internal business use, except as expressly authorized under a Reseller Agreement
• Frame or mirror any content forming part of the Services without our prior written consent

3.3 Suspension and Termination for Violations

We reserve the right to:

• Investigate suspected violations of this Acceptable Use Policy
• Remove, disable access to, or modify any content that violates these Terms
• Suspend or terminate your account immediately without notice if you violate this policy
• Forfeit any unused plan credits or purchased credit packs upon termination for violation (see Section 7A.8)
• Report violations to law enforcement authorities
• Take legal action against users who violate these Terms

Termination for violation of these Terms does not entitle you to any refund of fees paid or credits purchased.

3.4 Monitoring

While we are not obligated to monitor use of the Services, we reserve the right (but not the obligation) to monitor, investigate, and take appropriate action against users who violate these Terms.

4.1 General Compliance Obligation

YOU ARE SOLELY RESPONSIBLE for ensuring your use of the Services complies with all applicable laws and regulations.

4.2 Telephone Consumer Protection Act (TCPA)

For all calling, voicemail drops (including ringless voicemail), and SMS/text messaging activities:

• You must obtain and maintain prior express written consent before contacting wireless phone numbers
• You must maintain documented proof of consent for all contacts
• You must comply with all TCPA time-of-day restrictions and caller identification requirements
• You must implement and maintain appropriate Do-Not-Call (DNC) scrubbing procedures
• You acknowledge that ringless voicemail drops are subject to TCPA requirements
• You accept all liability for TCPA violations, which can result in penalties of $500–$1,500 per violation

4.3 Email Marketing Compliance (CAN-SPAM, GDPR, CCPA)

For all email communications sent through the Services:

• All emails must include accurate header information and non-deceptive subject lines
• All emails must include a clear and conspicuous unsubscribe mechanism
• All emails must include your valid physical postal address
• You must honor all opt-out requests within 10 business days
• You must not use false or misleading routing information
• You must obtain appropriate consent under GDPR for contacts in the European Economic Area
• You must comply with CCPA and other state privacy laws for California and other U.S. state residents
• You acknowledge joint liability under CAN-SPAM for emails sent through the Services

4.4 SMS/Text Messaging Compliance (10DLC, CTIA, TCPA)

For all SMS and text messaging through the Services:

• You must complete all required A2P 10DLC brand and campaign registrations through The Campaign Registry (TCR)
• You must obtain prior express written consent for all SMS marketing messages
• You must comply with CTIA Messaging Principles and Best Practices
• You must not send SHAFT-prohibited content (Sex, Hate, Alcohol, Firearms, Tobacco)
• You are solely responsible for all carrier fees, filtering, blocking, and non-compliance penalties
• You acknowledge that violations can result in fines up to $10,000 per violation and immediate number suspension
• You must provide clear opt-out mechanisms and honor opt-out requests immediately

4.5 Data Protection and Privacy Laws

• You represent and warrant that you have obtained all necessary permissions, consents, and legal authorizations to contact individuals through the Services
• You must have a lawful basis under applicable data protection laws (GDPR, CCPA, etc.) to process contact data
• You must not upload or use data from purchased lists, scraped sources, or any source where proper consent has not been obtained
• You must maintain documented proof of consent and legal basis for all contacts
• You are responsible for complying with data subject rights requests (access, deletion, portability)
• You must provide appropriate privacy notices to all contacts

4.6 AI Output and AskBuzz Disclaimers

The Services include AI-generated content from AskBuzz, AI Employee agents, and related features. You acknowledge that:

• AI outputs may contain errors, inaccuracies, hallucinations, or outdated information
• You are solely responsible for reviewing, verifying, and approving any AI-generated content before transmitting it to recipients or relying on it for business decisions
• We make no warranties regarding the accuracy, completeness, or fitness of AI outputs for any specific purpose
• AI-generated outreach drafts, prospect research, ICP analyses, and meeting prep materials are starting points, not final deliverables — Customer review is required before use

4.7 Third-Party Platform Compliance

You acknowledge and agree that:

• You are solely responsible for compliance with all Third-Party Platform terms of service
• We provide no guarantees that your use will be compliant with Third-Party Platform policies
• Third-Party Platforms may change their policies at any time, and you are responsible for staying informed
• We are not liable for any actions taken by Third-Party Platforms against your accounts

4.8 No Legal or Compliance Advice

WE DO NOT PROVIDE LEGAL, REGULATORY, OR COMPLIANCE ADVICE. You are solely responsible for determining the lawfulness of your use of the Services and for obtaining appropriate legal counsel regarding regulatory compliance.

4.9 Cooperation for Regulatory and Third-Party Inquiries

Customer agrees to cooperate fully with Buzz Inc. in connection with any investigation, inquiry, complaint, audit, or enforcement action brought by a third party, government entity, or regulatory authority (including but not limited to the FCC or FTC) related to Customer's use of the Services, including promptly providing documented proof of consent, opt-out compliance records, and other data necessary to defend against the claim.

5.1 Our Intellectual Property

All content, features, functionality, code, databases, visual design, graphics, layout, user interface, AI models, prompts, agent architectures, and look and feel of the Services are owned by Buzz Inc. or our licensors and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

You acknowledge that the Services contain proprietary and confidential information protected by applicable intellectual property and other laws. You agree not to:

• Copy, reproduce, modify, or create derivative works of the Services
• Distribute, transmit, display, perform, publish, license, or sell any portion of the Services
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices from the Services
• Use AI outputs from the Services to train, fine-tune, or develop competing AI products

5.2 Your Content

You retain all ownership rights to content, data, and materials you upload, submit, or transmit through the Services ("User Content"). By uploading User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, modify, adapt, publicly perform, and publicly display your User Content solely for the purpose of:

• Providing and operating the Services
• Improving and developing the Services (in aggregated, de-identified form only)
• Complying with legal obligations

This license terminates when you delete your User Content or terminate your account, except to the extent the content has been shared with others who have not deleted it, or as required for legal or backup purposes.

5.3 User Content Representations and Warranties

You represent and warrant that:

• You own or have obtained all necessary rights, licenses, consents, and permissions to use and upload your User Content
• Your User Content does not infringe, violate, or misappropriate any third-party rights, including intellectual property, privacy, or publicity rights
• Your User Content complies with these Terms and all applicable laws
• You have obtained proper consent from all individuals whose personal information is included in your User Content
• You assume all liability for Customer Data, including claims that Customer Data infringes or misappropriates third-party intellectual property rights, violates privacy rights, is defamatory, harassing, or otherwise unlawful, or that Customer lacked a lawful basis or proper consent to process, contact, or enrich such data through the Services

5.4 DMCA Copyright Policy

Repeat Infringer Policy: We maintain a policy of terminating accounts of users who are repeat copyright infringers in appropriate circumstances.

Copyright Infringement Notification: If you believe that content on our Services infringes your copyright, please provide our designated copyright agent with the information required by the Digital Millennium Copyright Act (DMCA):

• A physical or electronic signature of the copyright owner or authorized representative
• Identification of the copyrighted work claimed to have been infringed
• Identification of the allegedly infringing material and information sufficient to locate it
• Your contact information (address, telephone number, email)
• A statement that you have a good faith belief that use of the material is not authorized
• A statement under penalty of perjury that the notification information is accurate and you are authorized to act on behalf of the copyright owner

Designated Copyright Agent:

Buzz Inc. ATTN: Copyright Agent Suite 103, 949 Tamiami Trail Port Charlotte, FL 33593 Email: [email protected]

5.5 Feedback

If you provide us with feedback, suggestions, or ideas about the Services ("Feedback"), you grant us an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use such Feedback for any purpose without compensation or attribution to you.

6.1 Required Third-Party Subscriptions

Certain features of the Services may require third-party subscriptions, accounts, or services (such as LinkedIn Sales Navigator, email service providers, phone number providers, SMS aggregators, voicemail providers, and enrichment data sources). These third-party services:

• Are not included in our pricing
• Must be procured directly by you from the third party
• Are subject to the third party's terms of service and pricing
• May be required for full functionality of the Services

We are not responsible for the availability, performance, or cost of third-party services.

6.2 Third-Party Links

The Services may contain links to third-party websites, services, or resources. We do not control, endorse, or assume responsibility for any third-party content, products, or services. Your interactions with third parties are solely between you and the third party.

6.3 Integration with Third-Party Platforms

When you connect the Services to Third-Party Platforms, you authorize us to access and use your Third-Party Platform accounts in accordance with the permissions you grant. You are responsible for:

• Maintaining valid credentials for Third-Party Platforms
• Ensuring you have the right to grant us access to Third-Party Platform data
• Complying with Third-Party Platform terms of service
• Any costs or fees charged by Third-Party Platforms

We may discontinue integration with any Third-Party Platform at any time without liability.

7.1 Subscription Plans

The Services are offered under a multi-tier subscription model:

Subscription fees cover platform access and the credit allowance shown above. Credit consumption beyond the included allowance is governed by Section 7A (Credit Economy). All fees are quoted in U.S. Dollars unless otherwise specified.

7.2 Billing Cycle

Accounts are billed on a recurring basis (monthly or annually) in advance of the billing period. Your billing date is determined by the date you received your login credentials or made your first payment, whichever occurs first.

7.3 Payment Methods

We accept credit cards and other payment methods as indicated during signup. By providing payment information, you:

• Represent that you are authorized to use the payment method
• Authorize us to charge all fees to the payment method provided
• Authorize us to charge your payment method for automatic renewals and, where enabled, automatic credit top-ups (Section 7A.4)

7.4 Payment Processing Fees

A three percent (3%) transaction fee is added to all credit card purchases.

7.5 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date in accordance with Section 8.2 (Self-Serve Customers cancel in-dashboard; Enterprise Customers cancel by contacting the Buzz team in accordance with their written agreement). Renewal will be at our then-current rates and for the same subscription term (monthly or annual). You authorize us to charge your payment method for renewal fees.

7.6 No Refunds

ALL FEES AND CREDIT PURCHASES ARE NON-REFUNDABLE. No refunds or credits will be granted for:

• Partially used billing periods
• Unused subscription features or services
• Unused plan credits or unused purchased credit packs (see Section 7A.5)
• Early termination of your subscription
• Downgrading your subscription plan
• Dissatisfaction with the Services
• Third-Party Platform enforcement actions against your accounts
• AI output quality, accuracy, or business outcomes

7.7 Late Payment and Non-Payment

If payment is not received by the due date:

• We may charge late fees of 1.5% per month (or the maximum allowed by law, whichever is less) on overdue amounts
• We may suspend or terminate your access to the Services
• We may send your account to collections
• You remain responsible for all fees incurred plus collection costs and attorneys' fees

7.8 Taxes

All fees are exclusive of all federal, state, local, and foreign taxes, levies, duties, or similar governmental assessments. You are responsible for paying all Taxes associated with your use of the Services, except for taxes based on our net income.

7.9 Fee Changes

We reserve the right to change our fees at any time. Fee changes for existing subscriptions require sixty (60) days' notice. Adjustments to per-operation credit costs under Section 7A require thirty (30) days' notice. Notice may be provided via email, posting to our website, or in-app notification. Continued use of the Services after fee changes take effect constitutes acceptance of the new fees.

7.10 Disputed Charges

If you dispute any charges, you must notify us in writing within thirty (30) days of the charge date. Failure to notify us within this period constitutes acceptance of all charges.

This Section 7A governs how credits are issued, consumed, expired, refilled, and refunded. Credits are the unit of metered consumption across all Buzz Services.

7A.1 Credit Basics

• One (1) credit retails at $0.05 USD at standard pricing
• Credits are non-cash, non-transferable, and have no value outside the Services
• Credits cannot be exchanged for cash, refunded, or converted to another customer's account
• Credits are consumed only when you (or an automation you have authorized, including auto-cron jobs) invoke a metered operation

7A.2 Plan Credits vs. Purchased Credits

There are two types of credits:

When a metered operation is invoked, the system consumes Plan Credits first, then Purchased Credits in the order they were purchased (FIFO).

Free Tier: Free accounts receive 50 Plan Credits per month and are NOT eligible to purchase credit packs or enable auto-top-up. When Free tier credits are exhausted, the account is hard-locked until the next monthly reset or until the customer upgrades to a paid plan.

7A.3 Metered Operations Catalog

The following operations consume credits at the rates shown. Buzz Inc. may add, remove, or modify metered operations with thirty (30) days' notice. The current catalog is also published at https://buzz.ai/pricing and within the in-product Credits dashboard.

Operations marked "success" are charged only when the operation returns a valid result. Failed enrichments (no data found) are not charged.

7A.4 Auto-Top-Up

Auto-top-up automatically purchases additional credits when your balance falls below a threshold, preventing service interruption.

Default behavior for paid plans:

• Auto-top-up is ON by default (opt-out). You may disable it at any time in Account Settings.
• Trigger: Credit balance falls below 10% of your plan allowance (Core: 50 credits, AI Employee: 500 credits, Custom: 2,500 credits)
• Pack purchased: Small pack — 1,000 credits for $49
• Cooldown: Maximum one (1) auto-top-up per 24-hour period
• Monthly cap: Maximum three (3) auto-top-ups per calendar month (maximum $147 in auto-charges per month). After three fires, further auto-top-ups are blocked and you receive an in-app and email prompt to upgrade.
• Notification: Each auto-top-up triggers an email receipt and an in-app notification

Free Tier: Not eligible for auto-top-up.

7A.5 Credit Packs

Customers on paid plans may purchase credit packs at any time. Pack credits expire 90 days from purchase date.

Credit packs are non-refundable. Unused pack credits are forfeited upon expiration or account termination.

7A.6 Credit Consumption — Customer Acknowledgment

You acknowledge and agree that:

• Credit consumption is based on operations invoked, not results obtained or perceived value
• Operations triggered by automations, agents, scheduled jobs, or background processes (including but not limited to Premium ICP auto-cron, AI Employee agents, and AskBuzz Deep Think research) consume credits at the same rates as manual invocations
• You are responsible for monitoring your credit usage through the Credits dashboard
• Disputes over individual credit consumption events must be submitted in writing to [email protected] within thirty (30) days of the consumption event
• We may, at our sole discretion, issue credit adjustments for documented system errors, but are not obligated to do so

7A.7 Changes to Credit Pricing and Catalog

Buzz Inc. may modify per-operation credit costs, retail $/credit, plan allowances, auto-top-up defaults, pack pricing, or the metered operations catalog with thirty (30) days' notice via email, in-app notification, or website posting. Continued use of the Services after the notice period constitutes acceptance of the changes. Changes apply prospectively only and do not retroactively re-price credits already consumed.

7A.8 Forfeiture on Termination or Violation

Upon termination of your account (whether by you or by us), or upon suspension for violation of these Terms, all unused Plan Credits and unused Purchased Credits are immediately forfeited. No refund will be issued. Customers who export data during the 30-day post-termination window (Section 8.4) do not consume credits for the export operation.

This Section 7B applies to White Label Customers and supplements (does not replace) the other Sections of these Terms.

7B.1 Definition

"White Label Customer" or "Reseller" means a Customer who has executed a separate Reseller Agreement with Buzz Inc. authorizing the Customer to license access to the Services under the Customer's own brand to its own customers ("End Customers"). Without an executed Reseller Agreement, resale is prohibited (Section 3.2).

7B.2 Pass-Through Obligations

The Reseller must:

• Bind its End Customers to terms that are no less protective of Buzz Inc. than these Terms — including AUP (Section 3), regulatory compliance (Section 4), IP (Section 5), disclaimers (Section 9), liability limitations (Section 10), and indemnification (Section 11)
• Disclose to its End Customers that the underlying technology is provided by Buzz Inc., to the extent legally required
• Not represent itself as an agent, partner, or joint venturer of Buzz Inc. except as expressly permitted under its Reseller Agreement
• Pay all subscription fees and credit consumption charges to Buzz Inc. on time, regardless of whether the Reseller has collected from its End Customers

7B.3 Credit Allocation to End Customers

Resellers may allocate their plan credits to End Customers under their own pricing and packaging. However:

• Buzz Inc.'s credit consumption rates (Section 7A.3) apply to the underlying operations, regardless of how the Reseller prices credits to its End Customers
• Resellers are solely responsible for End Customer billing, support, refund decisions, and dispute resolution with End Customers
• Buzz Inc. has no direct contractual relationship with End Customers and is not liable to End Customers for any matter

7B.4 End Customer Liability

The Reseller is jointly and severally liable with its End Customers for any breach of these Terms by an End Customer using the Reseller's account or infrastructure, including regulatory violations (Section 4), AUP violations (Section 3), and IP infringement (Section 5). The Reseller's indemnification obligations under Section 11 expressly include all claims arising from End Customer activity.

7B.5 Termination of Reseller Agreement

Upon termination of the Reseller Agreement:

• The Reseller's access to the Services terminates per Section 8
• The Reseller must notify its End Customers of the termination within seven (7) days
• Buzz Inc. has no obligation to continue providing Services to the Reseller's End Customers under any direct or substitute relationship unless the End Customer enters into a direct Customer agreement with Buzz Inc.
• All unused credits at the Reseller account are forfeited per Section 7A.8

7B.6 Brand and Trademark Use

The Reseller may use Buzz Inc. trademarks only with prior written approval and only in the manner specified in the Reseller Agreement. The Reseller grants Buzz Inc. a non-exclusive, royalty-free license to use the Reseller's name and logo to identify the Reseller as a Buzz Inc. partner, unless the Reseller Agreement specifies otherwise.

8.1 Subscription Term

Your subscription term is specified in your order or account settings (typically monthly or annually). The term begins on the date you activate your account or the date of your first payment, whichever comes first.

8.2 Cancellation by Customer

Cancellation procedures differ based on how you signed up and the type of agreement you have with Buzz Inc. There are two cancellation tracks:

8.2(a) Self-Serve Customers (Self Sign-Up via dash.buzz.ai)

If you signed up for the Services directly through dash.buzz.ai or buzz.ai (a "Self-Serve Customer") and you are on a month-to-month or annual subscription without a separately executed order form or master services agreement, you may cancel your subscription at any time directly from your account dashboard.

How to Cancel:

• Log in to your account at dash.buzz.ai
• Navigate to Settings → Billing → Subscription
• Click "Cancel Subscription" and confirm
• You will receive an email confirmation of cancellation

Effect of Self-Serve Cancellation:

• Cancellation takes effect at the end of your current billing period
• You will continue to have access to the Services through the end of the current billing period for which you have paid
• Your subscription will not renew, and no further charges will be made to your payment method
• You remain responsible for all fees incurred through the end of the current billing period
• No refunds, prorated or otherwise, will be provided for the current billing period or any prepaid period
• All unused Plan Credits and Purchased Credits are forfeited at the end of the billing period per Section 7A.8

If the in-dashboard cancellation function is unavailable for any reason, Self-Serve Customers may email [email protected] and Buzz Inc. will process the cancellation effective at the end of the then-current billing period.

8.2(b) Enterprise Customers (Under Contract / Order Form / MSA)

If you signed up for the Services pursuant to a separately executed order form, master services agreement, enterprise agreement, annual commitment with custom pricing, white label / reseller agreement (Section 7B), or any other written contract with Buzz Inc. (an "Enterprise Customer"), you may NOT cancel through the dashboard. Your cancellation rights, notice periods, and termination procedures are governed exclusively by your written agreement with Buzz Inc.

How to Cancel:

• Contact your assigned Buzz account manager, OR
• Email the Buzz team at [email protected] and [email protected] with written notice of intent to cancel
• Provide your account name, contract reference, and proposed termination date
• A member of the Buzz team will confirm your cancellation in writing and coordinate offboarding

Enterprise Cancellation Requirements:

• Notice must be in writing via email to [email protected] (the dashboard "Cancel" function does not apply to Enterprise Customers and any attempt to use it will not constitute valid notice)
• Notice period and effective date are governed by your written agreement; if your agreement is silent, notice must be received at least thirty (30) days before your next renewal date
• Enterprise Customers on annual or multi-year terms remain liable for all committed fees through the end of the then-current contract term, regardless of when notice is given
• Early termination of a contracted term is not permitted except as expressly provided in your written agreement or Section 8.3 below
• No refunds will be provided for prepaid fees, committed minimums, or unused credits
• All unused Plan Credits and Purchased Credits are forfeited upon termination per Section 7A.8
• Customer remains bound by all surviving provisions (see Survival in Section 8.4) including payment obligations through the end of the contracted term

Failure of an Enterprise Customer to provide written notice in accordance with this Section 8.2(b) and the applicable written agreement will result in automatic renewal at the then-current rates and for the same term length, and all renewal fees are non-refundable.

8.2(c) White Label / Reseller Customers

Reseller cancellation is governed by Section 7B.5 (Termination of Reseller Agreement) and the executed Reseller Agreement. Resellers may not cancel through the dashboard. See Section 7B.5 for full terms.

8.2(d) Disputes Over Customer Classification

In the event of any dispute over whether a Customer is a Self-Serve Customer or an Enterprise Customer, the existence of a separately executed order form, master services agreement, enterprise agreement, or reseller agreement signed by an authorized representative of Buzz Inc. shall be conclusive evidence that the Customer is an Enterprise Customer and subject to Section 8.2(b).

8.3 Termination by Us

We may suspend or terminate your access to the Services immediately without notice if:

• You breach any provision of these Terms
• You violate any applicable law or regulation
• You engage in conduct that we believe exposes us to legal liability
• You fail to pay fees when due
• Your use of the Services poses a security risk or could harm our systems or other users
• We are required to do so by law or government order
• We discontinue the Services (with 30 days' notice when feasible)

Termination or Suspension for Compliance and Platform Risk. Buzz Inc. may immediately suspend or terminate Customer's access to the Services, or any feature thereof, if Buzz Inc. reasonably believes Customer is using the Services in violation of applicable law, in a manner that exposes Buzz Inc. to legal liability, or if a material change to the terms or APIs of a Third-Party Platform makes the continued provision of the Services commercially unreasonable or legally impermissible. We may also terminate your account for convenience with thirty (30) days' notice.

8.4 Effect of Termination

Upon termination or cancellation of your account:

Immediate Effects:

• Your access to the Services will immediately cease
• Your ability to log in and use the Services will be disabled
• Automated campaigns, scheduled jobs, and AI agents will stop
• All unused credits (Plan and Purchased) are forfeited per Section 7A.8

Data Retention and Deletion:

• You have thirty (30) days from termination to export your User Content and data
• After 30 days, we may permanently delete all of your User Content, account data, configurations, and records
• We are not obligated to retain any User Content after termination
• Deleted data cannot be recovered

Financial Obligations:

• All outstanding fees become immediately due and payable
• You remain liable for all fees incurred through the termination date
• No refunds will be provided for prepaid fees or unused credits
• We may continue collection efforts for unpaid amounts

Survival:

Sections of these Terms that by their nature should survive termination will survive, including: payment obligations, intellectual property provisions, disclaimers, limitations of liability, indemnification, confidentiality, and dispute resolution.

9.1 "AS IS" and "AS AVAILABLE" Basis

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

9.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUZZ INC. DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability, fitness for a particular purpose, title, and non-infringement
• Warranties that the Services will be uninterrupted, timely, secure, or error-free
• Warranties that results obtained from use of the Services will be accurate, reliable, or meet your requirements
• Warranties regarding the quality, accuracy, or completeness of any content or information obtained through the Services, including AI-generated outputs
• Warranties that defects will be corrected or that the Services are free from viruses or other harmful components

9.3 No Guarantees of Results

WE SPECIFICALLY DISCLAIM ANY WARRANTIES OR REPRESENTATIONS REGARDING:

• Lead generation, customer acquisition, or business growth
• Number of meetings booked, responses received, or campaigns completed
• Deliverability rates for emails, SMS messages, voicemails, or other communications
• Avoidance of spam filters, blocks, or Third-Party Platform restrictions
• Third-Party Platform acceptance or non-enforcement of their policies
• Data enrichment accuracy or completeness
• AskBuzz answer accuracy, AI Employee performance, or AI agent reliability
• Campaign performance or return on investment

9.4 Third-Party Actions

We make no warranties regarding Third-Party Platform actions. Your accounts on Third-Party Platforms may be restricted, suspended, or banned regardless of your compliance with our Terms. WE ARE NOT RESPONSIBLE FOR ANY ACTIONS TAKEN BY THIRD-PARTY PLATFORMS.

9.5 Technical Support

Technical support is provided only to active, paying subscribers. We do not guarantee any specific response time or resolution of technical issues. Support is provided "as is" without warranties of any kind.

9.6 Third-Party Services

We make no warranties regarding the availability, performance, reliability, or security of third-party services, vendors, hosting partners, or infrastructure providers we use to deliver the Services.

9.7 Acknowledgment

You acknowledge and agree that:

• Your use of the Services is at your sole risk
• You have not relied on any statements, representations, or warranties not expressly stated in these Terms
• The limitations, exclusions, and disclaimers in this Section apply to the fullest extent permitted by law

10.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL BUZZ INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES
• DAMAGES FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, DATA, OR ANTICIPATED SAVINGS
• COSTS OF PROCUREMENT OF SUBSTITUTE SERVICES
• BUSINESS INTERRUPTION OR LOSS OF USE
• LOSS OR FORFEITURE OF UNUSED CREDITS

THIS LIMITATION APPLIES REGARDLESS OF:

• The legal theory upon which liability is based (contract, tort, negligence, strict liability, or otherwise)
• Whether we were advised of the possibility of such damages
• Whether such damages were foreseeable

10.2 Liability Cap

BUZZ INC.'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR USE OF THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO BUZZ INC. DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY.

10.3 Exceptions to Liability Limitations

The limitations in Sections 10.1 and 10.2 shall not apply to:

• Your payment obligations under these Terms
• Your indemnification obligations
• Your breach of intellectual property rights
• Your violation of applicable law
• Gross negligence or willful misconduct by either party
• Liabilities that cannot be limited by law

10.4 Allocation of Risk

You acknowledge that the fees charged by us reflect the allocation of risk set forth in these Terms and that we would not provide the Services without these limitations on liability.

10.5 Third-Party Platform Actions

WE ARE NOT LIABLE FOR:

• Any actions taken by Third-Party Platforms, including account restrictions, suspensions, or bans
• Loss of access to Third-Party Platform accounts or data
• Loss of followers, connections, or engagement on Third-Party Platforms
• Damage to your reputation resulting from Third-Party Platform enforcement actions
• Any other consequences of Third-Party Platform terms of service violations

11.1 Your Indemnification Obligations

You agree to defend, indemnify, and hold harmless Buzz Inc., its affiliates, subsidiaries, officers, directors, employees, agents, suppliers, licensors, successors, and assigns (collectively, "Indemnified Parties") from and against any and all third-party claims, demands, actions, lawsuits, liabilities, losses, damages, costs, and expenses (including reasonable attorneys' fees, costs of litigation, and settlement amounts) arising from or related to:

(a) Regulatory and Legal Violations, including:

• Violations of the Telephone Consumer Protection Act (TCPA), including claims for unwanted calls, texts, or voicemails
• Violations of CAN-SPAM Act, GDPR, CCPA, or other data protection and privacy laws
• Violations of 10DLC/A2P SMS requirements, CTIA guidelines, or carrier policies
• Violations of any other applicable law, regulation, or legal obligation
• Carrier fines, penalties, or enforcement actions related to SMS/calling activities

(b) Your Use of the Services, including:

• Your breach of these Terms or any policy referenced herein
• Your violation of any Third-Party Platform terms of service or acceptable use policies
• Your use of the Services in a manner that violates the rights of third parties
• Actions taken by Third-Party Platforms against your accounts resulting from your use of the Services
• For Resellers: any claims arising from End Customer activity (Section 7B.4)

(c) Your Content, including:

• Any User Content you upload, submit, or transmit through the Services
• Claims that your User Content infringes or misappropriates third-party intellectual property rights
• Claims that your User Content is defamatory, harassing, threatening, or otherwise unlawful
• Claims that your User Content violates privacy or publicity rights

(d) Lack of Consent, including:

• Your failure to obtain required consents, permissions, or authorizations to contact individuals
• Your use of purchased lists, scraped data, or contacts obtained without proper consent
• Claims by individuals that they did not consent to receive communications from you

(e) AI Output and Reliance, including:

• Your reliance on AI-generated content, AskBuzz answers, or AI Employee outputs without verification
• Claims arising from inaccurate, hallucinated, or outdated AI outputs that you transmitted to recipients or used for business decisions

(f) Other Claims, including:

• Your breach of any representation, warranty, or covenant in these Terms
• Unauthorized access to the Services resulting from your failure to protect account credentials
• Your negligence or willful misconduct

11.2 Indemnification Procedures

Your indemnification obligations are subject to you:

• Receiving prompt written notice of any claim (provided that failure to provide prompt notice does not relieve you of obligations except to the extent you are prejudiced)
• Having sole control over the defense and settlement of the claim (provided you may not settle in a manner that imposes obligations on us without our prior written consent)
• Receiving reasonable cooperation from us in the defense (at your expense)

11.3 Our Right to Participate

We reserve the right, at our own expense, to participate in the defense of any matter subject to indemnification by you, but such participation does not relieve you of your indemnification obligations.

12.1 Data Security Disclaimer

We implement commercially reasonable security measures to protect data transmitted through and stored on the Services. However:

• We cannot guarantee the security of data transmitted over the Internet
• We cannot guarantee that our security measures will prevent unauthorized access, hacking, data loss, or other security breaches
• You acknowledge that any data transmission is at your own risk

12.2 Your Responsibilities

You are responsible for:

• Implementing appropriate security measures for your account and systems
• Maintaining backup copies of your User Content
• Protecting your login credentials
• Immediately notifying us of any security breach or unauthorized access

12.3 Data Processing

Our collection, use, and disclosure of personal information is governed by our Privacy Policy (https://buzz.ai/privacy), which is incorporated into these Terms by reference. By using the Services, you consent to our collection, use, and disclosure of personal information as described in the Privacy Policy.

12.4 Data Retention

We retain your User Content and account data in accordance with our Privacy Policy and applicable law. Upon termination, we may delete your data after the 30-day export period, and deleted data cannot be recovered.

13.1 Confidential Information

"Confidential Information" means all non-public information disclosed by one party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be considered confidential given the nature of the information and circumstances of disclosure, including:

• Business operations, strategies, and plans
• Customer, supplier, and distributor information
• Pricing, formulas, and financial data (including credit consumption logs, internal cost structure, and unit economics)
• Proprietary processes, technologies, AI models, prompts, and inventions
• Non-public information about potential acquisitions or partnerships

13.2 Obligations

Each party agrees to:

• Use Confidential Information solely for purposes of these Terms
• Protect Confidential Information with at least the same degree of care used to protect its own confidential information, but in no event less than reasonable care
• Not disclose Confidential Information to third parties without prior written consent

13.3 Exceptions

Confidential Information does not include information that:

• Is or becomes publicly available through no breach of these Terms
• Was rightfully known prior to disclosure
• Is rightfully received from a third party without confidentiality obligations
• Is independently developed without use of Confidential Information

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law provisions. Buzz Inc. is a corporation organized under the laws of the State of Wyoming.

14.2 Good Faith Negotiations

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Services (a "Dispute"), the parties shall first attempt to resolve the Dispute through good faith negotiations. Either party may initiate negotiations by providing written notice to the other party describing the Dispute.

14.3 Binding Arbitration

If the parties cannot resolve a Dispute through good faith negotiations within thirty (30) days, the Dispute shall be resolved exclusively by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules.

Arbitration Terms:

• The arbitration shall be conducted by a single arbitrator in Cheyenne, Wyoming (Laramie County)
• The arbitrator shall have no authority to award punitive damages or damages inconsistent with these Terms
• The arbitrator shall have no authority to vary the provisions of these Terms
• The arbitrator may not certify a class or conduct a class arbitration
• Each party shall bear its own costs and attorneys' fees unless the arbitrator awards fees to the prevailing party
• The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction

Exceptions:

• Either party may seek equitable or injunctive relief in court to protect intellectual property rights or confidential information
• Either party may bring claims in small claims court if they qualify

14.4 Class Action Waiver

YOU AND BUZZ INC. AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

14.5 Jurisdiction and Venue

To the extent litigation is permitted under these Terms, you consent to the exclusive jurisdiction and venue of the state courts located in Laramie County, Wyoming and the United States District Court for the District of Wyoming for any disputes not subject to arbitration.

14.6 Waiver of Jury Trial

YOU AND BUZZ INC. WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS.

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any Order Forms, Reseller Agreements, or additional terms referenced herein, constitute the entire agreement between you and Buzz Inc. regarding the Services and supersede all prior or contemporaneous agreements, communications, proposals, and understandings, whether written or oral.

15.2 Assignment

You may not assign, transfer, or delegate these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Any attempted assignment in violation of this section is void.

15.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15.4 Waiver

No waiver of any provision of these Terms shall be deemed or constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver unless otherwise expressly stated in writing and signed by the party granting the waiver.

15.5 Force Majeure

Neither party shall be liable for any delay or failure to perform its obligations (except payment obligations) due to causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, Internet or telecommunications failures, third-party service provider failures, or cyberattacks.

15.6 Notices

All notices required or permitted under these Terms shall be in writing and shall be delivered via:

• Email to the email address associated with your account (for notices to you)
• Email to [email protected] (for legal notices to us) or [email protected] (for billing notices)
• Postal mail to the addresses specified in these Terms

Notices are deemed delivered when sent via email or three (3) days after mailing.

15.7 Relationship of Parties

You and Buzz Inc. are independent contractors. These Terms do not create any partnership, joint venture, agency, franchise, employment, or fiduciary relationship between the parties.

15.8 Survival

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to: payment obligations, intellectual property provisions, disclaimers, limitations of liability, indemnification, confidentiality, dispute resolution, and miscellaneous provisions.

15.9 Headings

Section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

15.10 Counterparts and Electronic Signatures

These Terms may be executed in counterparts and by electronic signature, each of which shall be deemed an original and all of which together shall constitute one and the same instrument.

15.11 Export Controls

You agree to comply with all applicable export and import control laws and regulations. You may not use or export the Services in violation of U.S. export laws and regulations or any other applicable export control laws.

15.12 Government Users

If you are a U.S. government entity or agency, the Services are "commercial computer software" and "commercial computer software documentation" developed exclusively at private expense. Use, reproduction, and disclosure are subject to the restrictions set forth in these Terms.

15.13 Language

These Terms are drafted in English. Any translation is provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall control.

15.14 No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Buzz Inc. and do not create any third-party beneficiary rights. End Customers of Resellers are NOT third-party beneficiaries of these Terms.

If you have any questions, concerns, or complaints about these Terms or the Services, please contact us at:

Buzz Inc. Suite 103, 949 Tamiami Trail Port Charlotte, FL 33593, USA

• General: [email protected]
• Legal Inquiries: [email protected]
• Billing Inquiries: [email protected]
• Copyright Agent (DMCA): [email protected]
• Reseller / White Label: [email protected]

BY CLICKING "I AGREE," CREATING AN ACCOUNT, OR ACCESSING OR USING THE SERVICES, YOU ACKNOWLEDGE THAT:

• You have read, understood, and agree to be bound by these Terms
• You are at least 18 years of age
• You have the authority to enter into these Terms (and, for Resellers, to bind the Reseller entity)
• You will use the Services in compliance with all applicable laws
• You understand that using automation tools with Third-Party Platforms is at your own risk
• You accept all liability for regulatory compliance, including TCPA, CAN-SPAM, GDPR, CCPA, and 10DLC requirements
• You understand that all fees and credit purchases are non-refundable, and unused credits are forfeited upon termination
• You understand that AI outputs require your review and verification before use
• You agree to the dispute resolution provisions, including arbitration and class action waiver

IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.

Effective Date: July 7, 2026 · Last Updated: June 23, 2026 · Version: v3.0

© 2026 Buzz Inc. All rights reserved.